Ordering and payment | I Love My Pearls

100% Genuine Freshwater Pearls      Free Postage to EU, Ireland & UK      Beautiful packaging      Authentication Certificate with each item      Great prices      Great value


Ordering and payment

Ordering. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. Photographing Pearls is dependent on light and it may sometimes result in slight differences between the actual product item colour and the image on this website. If you have any problems please contact us or use the returns policy if dissatisfied.

Orders. We will notify you by email when your order is dispatched so you know it’s on the way. Your contract to purchase the item(s) is not complete until we have debited your credit or debit card on dispatch of the goods. Products are delivered in Ireland/UK/wider EU countries within 4 working days unless otherwise stated. If we cannot deliver within this time we will notify you so you have the option to cancel. After placing your order you will receive an automatic email acknowledgement. If you do not, it is possible that your email address was entered incorrectly or the acknowledgement has gone into a spam or bulk folder. We will still receive and process your order but may not be able to communicate with you. Ordering Online with us is safe and secure. All payments on the website are conducted through PayPal to ensure safe transaction.

Taxes and duties: For orders within Ireland, the UK and the rest of Europe there are no customs or import charges. For the rest of the world your parcel may be subject to customs and import charges.

Right to Decline Orders. We reserve the right to decline any order without explanation. This could happen if we suspect fraud or the delivery address is a country with a poor postal service or customs prohibitions.

Products and goods Substitution. Sometimes our suppliers make changes of specification to items like jewellery findings, chains, presentation boxes. We reserve the right to make alterations to the products described on our website but will not substitute items of less value. You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. We may refuse to accept an order where goods are not available, where we cannot obtain authorization for your payment and  if there has been a pricing or product description error, if you do not meet any eligibility criteria set out in our terms and conditions.

Pricing. All prices include VAT. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website. Our prices are reviewed periodically without notice. All special offers are subject to stock. Additional purchases will be charged at normal price.